by Kristin Anderson : Great Customer Service on the Telephone (Worksmart Series)

ISBN : #081447795X | Date : 1992-11-26

Description :

PDF-77712 | First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone — from salesperson to manager to secretary — how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectivenes… Great Customer Service on the Telephone (Worksmart Series)

Great Customer Service on the Telephone (Worksmart Series) by by Kristin Anderson

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