by Anthony Tardugno : IT Services: Costs, Metrics, Benchmarking and Marketing

ISBN : #0130191957 | Date : 2000-03-20

Description :

PDF-a2111 | This is the first 100% customer-focused guide to satisfying the consumers of your company’s IT services — and building the loyalty your IT organization desperately needs. IT Services presents every element of a comprehensive approach to service delivery in global, distributed environments. Learn how to establish a vision, processes, service and cost models, performance measurements and “stretch” … IT Services: Costs, Metrics, Benchmarking and Marketing

IT Services: Costs, Metrics, Benchmarking and Marketing by by Anthony Tardugno

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