by Michael C. Ramundo : Complete Book of Ready-To-Use Customer Service Scripts

ISBN : #0133998827 | Date : 1997-08

Description :

PDF-35f20 | With more than 400 detailed scripts and scenarios, along with practical, specific advice about pacing, tone, word-choice, and possible responses, this handbook is designed to improve customer service departments and create better, happier customers…. Complete Book of Ready-To-Use Customer Service Scripts

Complete Book of Ready-To-Use Customer Service Scripts by by Michael C. Ramundo

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