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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone PDF
by Stephen Coscia : Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
ISBN : #1578200466 | Date : 1999-11
Description :
PDF-f4cbd | Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;… Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
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[Pub.13aaU] Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone PDF | by Stephen Coscia
Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone by by Stephen Coscia
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