Serving the Difficult Customer: A How-To-Do-It Manual for Library Staff (How to Do It Manuals for Librarians) (How-To-Do-It Manuals for Libraries) PDF
by Kitty Smith : Serving the Difficult Customer: A How-To-Do-It Manual for Library Staff (How to Do It Manuals for Librarians) (How-To-Do-It Manuals for Libraries)
ISBN : #1555701612 | Date : 1994-07-28
Description :
PDF-f1690 | “Difficult” people frequent every kind of library. Whether a tough customer’s behavior is a symptom of mental or emotional disorder, or the result of a bad day and a convenient target, all library staff benefit from knowing how to deal with one. This best-selling manual guides library staff at all levels through different types of behavior and clients (e.g., angry, hostile, aggressive, passive-agg… Serving the Difficult Customer: A How-To-Do-It Manual for Library Staff (How to Do It Manuals for Librarians) (How-To-Do-It Manuals for Libraries)
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[Pub.91FjM] Serving the Difficult Customer: A How-To-Do-It Manual for Library Staff (How to Do It Manuals for Librarians) (How-To-Do-It Manuals for Libraries) PDF | by Kitty Smith
Serving the Difficult Customer: A How-To-Do-It Manual for Library Staff (How to Do It Manuals for Librarians) (How-To-Do-It Manuals for Libraries) by by Kitty Smith
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